Connected ecosystem based on ServiceNow SPM

Empowering Your Digital Portfolio Journey with Cutting Edge Technology and Best of Breed Experience

SPM + ITSM

Challenges

Project timelines disrupted by unforeseen critical IT incidents.
Difficulty prioritizing demands without real-time service data.
Lack of transparency on IT resources, hindered by requests, incidents, problems, and changes.

Benefits

Immediate visibility of critical incidents within project planning.
Data-driven demand/project creation and prioritization based on service issues and problems.
Overall resource allocation for service, demand, project, product, request, incident, problem, and change work.

SPM + ITAM

Challenges

Budget and schedule inaccuracies due to unclear asset availability.
Inefficient response to asset lifecycle events and hidden costs.
Unstructured assets after the project ends.

Benefits

Accurate asset data for strategic project budgeting and resource planning.
Proactive initiation of demands/projects triggered by asset lifecycle alerts.
Reduced compliance risks, optimized asset investments, and improved forecasting accuracy.

SPM + ITOM

Challenges

Reactive approach to IT operational issues causing chronic inefficiencies.
Project deployments conflict with scheduled IT operations activities.
Lack of visibility and technology information on the affected IT architecture elements

Benefits

Operational issues automatically inform strategic portfolio actions.
Real-time visibility into operational schedules enhances project coordination.
Increased reliability and reduced conflicts during deployments via AI-discovered connections on the project/task level with affected configuration items.

SPM + EA

Challenges

Projects contradicting enterprise architecture strategies and standards.
Limited visibility of real operational data leads to misguided architecture decisions.
Technology debt is not visible at the project portfolio level

Benefits

Architectural insights drive strategic project alignment and decision-making.
Joint visibility into operational data enables better prioritization.
Improved coherence between projects and strategic enterprise architecture roadmap.

SPM + CSM

Challenges

Customer issues are not systematically addressed within internal projects.
Lack of transparency is causing mismatched customer expectations and resource allocation.
No trackable connection between reported issues and solution preparations.

Benefits

Customer feedback seamlessly translated into strategic project demands.
Unified visibility of customer commitments and related projects.
Enhanced responsiveness and customer satisfaction through targeted solutions.

EA + ITSM

Challenges

Misaligned architecture planning due to a lack of real incident data and root causes.
Limited awareness of business impacts from IT service changes.
Returning problems are not considered in architectural planning.

Benefits

Incident and service data directly inform architecture decisions.
Real-time business context integrated into IT change processes.
Enhanced stability, reduced business disruptions, and aligned investments.

EA + ITAM

Challenges

Lack of asset visibility is causing ineffective architectural planning.
Unrecognized redundancy in IT assets is inflating costs.
No strategic visibility on the asset lifecycle and effects on the portfolio

Benefits

Comprehensive asset visibility embedded in architectural decisions.
Clear identification of redundant or overlapping technologies.
Streamlined investments, reduced costs, and strategic portfolio alignment.

EA + ITOM

Challenges

Architecture designs are misaligned with real operational demands and usage patterns.
Unintended impacts from architectural changes due to hidden dependencies.
Incompatible solutions and integration connections are not visible.

Benefits

Operational data (performance, dependencies) informs architectural designs.
Comprehensive visibility ensuring proactive management of architecture-related risks.
Improved risk management, operational alignment, and system reliability.

EA + CSM

Challenges

Customer-driven improvements are overlooked in enterprise architecture strategies.
Customer service teams are unaware of upcoming enhancements, causing miscommunication.
Misalignment between enterprise architecture plans and actual customer needs.

Benefits

Customer feedback directly informs of strategic architectural priorities.
Transparent visibility of product roadmaps, enabling proactive customer communication.
Stronger alignment between customer expectations and enterprise strategic direction.

ITSM + ITAM

Challenges

Asset information is not readily accessible during service incidents.
Inconsistent asset lifecycle management is impacting service efficiency.
Difficulty tracking asset utilization during service budgeting.

Benefits

Immediate asset details and status are available to accelerate incident resolution.
Automatic synchronization of asset statuses with service processes.
Optimized asset management, improving service efficiency, and reducing costs.

ITSM + ITOM

Challenges

Operational events are managed separately from IT service incidents, causing delays.
IT changes are executed without real-time visibility of operational risks.
Recurring problems are identified late, prolonging resolution times.

Benefits

Unified management of operational events and IT incidents, ensuring faster resolution.
Real-time operational intelligence embedded in change processes reduces risks.
Improved stability and faster problem management due to proactive insights and events.

ITSM + CSM

Challenges

Customer support cases are managed independently of internal IT incidents.
Delayed customer communications during internal IT outages.
Inefficient duplicate processes lead to frustrated customers.

Benefits

Unified case management linking customer issues directly to IT incidents.
Real-time customer communication during service disruptions.
Improved customer satisfaction and quicker resolution through integrated processes.

ITOM + ITAM

Challenges

Fragmented visibility of assets, causing compliance and cost risks.
Real-time operational alerts disconnected from asset lifecycle data.
Reactive management of infrastructure impacting performance.

Benefits

Real-time asset tracking synchronized with operational monitoring data.
Enhanced asset governance, reducing compliance and shadowing IT risks.
Improved asset optimization and operational performance through unified insights.

ITOM + CSM

Challenges

Delayed customer notification during operational disruptions.
Customer service teams are unaware of the underlying operational issues.
Reactive handling of customer impacts due to the separate management of operational alerts.

Benefits

Automated customer notifications triggered by operational events.
Real-time operational visibility provided to customer service representatives.
Proactive customer engagement improves satisfaction and service responsiveness.

AI-Powered & Interconnected ServiceNow Technology Workflow.pdf2.45 MB

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Services

No matter what your digital transformation challenges are, our services will help you shift your business – tailored to your expectations and corporate environment.

License, Subscription, Maintenance

Implementation, Integration, Support

Migration, Optimization, Enablement

Staff Augmentation, Team as a Service

SPM

Strategic Portfolio Management

Business Strategy Alignment
SPM Implementation & Optimization
Data-Driven Insights
AI-Enhanced Decision Support

Enterprise Architecture

Enterprise Strategy Mapping
Application Rationalization
Future-State Roadmaps
AI-Powered Analysis

ITSM

IT Service Management

ITSM Strategy, Process Design, and Governance
ServiceNow ITSM Implementation
Service Desk and ITSM Process Optimization
Continuous Improvement

ITOM

IT Operations Management

Infrastructure Monitoring and Optimization
Predictive Maintenance with AI
Event Correlation and Automation
Service Mapping

ITAM

IT Asset Management

Asset Lifecycle Management
Cost Optimization
Software Asset Management (SAM)
Hardware Asset Management (HAM)
AI-Powered Insights

ITFM

IT Financial Management

Visibility into IT Spend
Data-Driven Decisions
Alignment with Business Goals

CSM

Customer Service Management

Omnichannel Customer Support
Case Management Automation
Customer Journey Analytics
Proactive Customer Service

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