1 mins to read11 days ago
EDF Case Study
Software development services and data analytics solutions for Hungarian regional energy provider.
Resource Services
Meet Capture Resource Services
A Decade of Impact in Numbers
Client Man-Days by Major Competencies
4 000
ServiceNow delivery experts
ServiceNow delivery experts
78 000
Software Quality Assurance
Software Quality Assurance
13 000
IT Consulting
IT Consulting
38 000
Software Development
Software Development
47 000
Project Management
Project Management
Why Resource Services by Capture?
What is Resource Services?
When delivery momentum matters, Resource Services gives you expert capacity on demand.
Instead of long hiring cycles or unreliable ad-hoc sourcing, you plug in proven professionals who join your way of working and start adding value fast.
Think of it as an extension of your project/product and delivery teams—flexible, right-sized, and accountable—so you can keep improving and de-risking outcomes.
Why do I need Resource Services?
As products expand and expectations rise, backlogs grow, releases slip, and the perfect hire takes too long to find.
Resource Services bridges that gap with vetted specialists who can stabilize operations, accelerate enhancements, and transfer know-how to your team.
You gain predictable throughput and quality without inflating fixed headcount—exactly the capacity, skills, and cadence your roadmap requires.
Why should I use Capture for Resource Services?
Capture blends local, customer-facing experts with a nearshore backbone—giving you the best of both worlds: proximity, language, and culture fit at a more efficient total cost.
We match in days, align on outcomes, and back every engagement with replacement assurance. Prefer to internalize?
After a defined period, you can convert selected experts to strengthen your in-house capability without delivery disruption.
Growth Model — Team‑as‑a‑Service, scaled to your maturity
Choose the level that matches your current needs. Scale up or down as your product scope and operating model evolve.
Smart Start
Individuals
Walk
Focus Team (2–4)
Run
Dedicated Module Team (4–8)
Fly
Full Product Organization (8+)
Symptoms you have
- "We just need one person who can start now."
- Temporary knowledge gap in a specific domain or module
- Backlog growing faster than internal capacity
- The internal team is overwhelmed with tickets or stories
- Hiring takes too long, and freelancers are inconsistent
- No internal training path or certifications
- Limited time to handle upgrades or releases
Solutions for you
- Provide a vetted expert (Business Analyst / Project Manager / Admin / Developer / Consultant / Architect)
- Fast matching (48–72 hours)
- Clear role definition + certification-fit
- Flexible part-time or full-time engagement
- Replacement guarantee
How we work - our resourcing process
Requirements Intake
- Define the required role, skills, and seniority
- Clarify domain expertise
- Confirm location, availability, and language needs
- Understand project scope and delivery expectations
- Align on budget
Outcome: Clear requirement profile for targeted matching.
Match & Shortlist
- Search across vetted European-based experts
- Filter by technical skills, certifications, and seniority
- Check soft skills and communication fit
- Validate availability and expected timeline
- Deliver 2–5 best-fit profiles with rate options
Outcome: High-quality shortlist delivered within 2–3 business days.
Interviews & Selection
- Coordinate interview scheduling
- Provide pre-brief insights on candidates
- Collect and share structured feedback
- Adjust the shortlist if expectations change
- Support the final choice and confirm engagement terms
Outcome: Confident selection of the ideal expert.
Onboarding + Access Setup
- Handle contracting, NDA, and compliance
- Support access and environment setup
- Align tools, processes, and communication channels
- Conduct a joint kick-off with delivery expectations
- Ensure expert is ready for Day 1
Outcome: Smooth onboarding with no delays.
Delivery
- Transparent time reporting and communication cadence
- Documentation aligned with customer standards
- Capture monitors progress and resolves escalations
- Stable delivery within the agreed scope
Outcome: Fast productivity and seamless integration.
Ongoing Support
- Regular check-ins with the Capture Resource Manager
- Fast response to issues or changing needs
- Support for scope changes or extensions
- Replacement guarantee
- Certification renewal and upskilling support
- Access to Capture's internal expert network
Outcome: Smooth, uninterrupted delivery.
Quality Assurance
- Monthly performance and satisfaction review
- KPI tracking: speed, quality, documentation, collaboration
- Clear performance scorecard
- Early risk detection and improvement actions
- Domain knowledge support from senior architects/QA leads
Outcome: Consistent, transparent, high-quality performance.
Our clients
We actively collaborate with other ServiceNow partners across Europe. These collaborations allow us to complement partner-led engagements with specialized expertise, additional capacity, or delivery support where needed.